Privacy Policy

Data Controller

Flowii SAS, Calle 94#58 40, 080001 Barranquilla, Colombia. Email: soporte@flowii.app.

Data We Collect

• Basic identification: name, email, company, country.
• Account data: encrypted credentials, roles and permissions.
• Operational data: invoices, business relationships, documents and metadata uploaded by the customer.
• Technical data: IP addresses, access logs, device and browser type.
• Billing: NIT/NIF, fiscal address, tokenized payment methods.

Purposes

• Provide and maintain the collaborative accounting service.
• Support, incident resolution and product improvement.
• Billing, collections and compliance with legal obligations.
• Security, fraud prevention and auditing.
• Transactional communications and, with consent, newsletters.

Legal Basis

Consent of the data subject, service contract execution and compliance with legal obligations applicable in Colombia.

Transfers and Transmissions

We may perform transmissions and, if necessary, international data transfers to providers acting as processors, under processing agreements, security measures and equivalent protection standards.

Data Subject Rights

• Access, update and rectify your data.
• Request deletion when appropriate.
• Revoke authorization or request proof of it.
• Be informed about the use of your data.
• File complaints with the SIC when applicable.

Security

We apply encryption in transit and at rest, least privilege access controls, monitoring and event logging, and secure development practices. However, no method is 100% infallible.

Retention

We retain data while a contractual relationship exists and for the periods necessary to comply with legal obligations, audits or defense of claims.

DPO/Privacy Contact

soporte@flowii.app — Subject: "Privacy". We will respond within reasonable deadlines according to Colombian regulations.